What should I do in case of an accident or breakdown?

Traveling should be stress-free, but unexpected situations like a car breakdown or accident can happen. At EKSCARS, your safety and peace of mind come first. Here’s exactly what to do if the unexpected happens during your rental period—whether it’s a flat tire or a minor collision.

1. Stay Calm and Safe First

The number one priority is your safety and the safety of your passengers.

• In case of an accident: Pull over safely, turn on your hazard lights, and check that everyone is okay.
• In case of a breakdown: Try to stop in a safe location, preferably away from traffic. Turn on hazard lights and stay inside the vehicle if it’s unsafe to get out.

2. Contact Emergency Services if Needed

If there are any injuries or major damage:

• Call local emergency services immediately (in mmorocco, dial 19 or 112).
• Wait for the police or ambulance in a safe location.
• Do not admit fault or sign any documents unless required by the police.

3. Call EKSCARS Right Away

No matter how big or small the incident is, contact our agency as soon as possible.

📞 EKSCARS Assistance: +212 781-717870
📱 WhatsApp: +212 781-717870
🕐 We’re available 24/7 for emergencies.

We’ll guide you step-by-step and provide immediate support, whether it’s towing, a replacement car, or insurance help.

4. Document Everything

Take photos and write down key information:

• License plate numbers of all involved vehicles
• Names and contact details of other drivers or witnesses
• Photos of the damage and the scene
• Police report or case number (if applicable)

This will help us process the incident efficiently with our insurance.

5. Don’t Try to Repair It Yourself

For insurance reasons, do not attempt to repair the vehicle on your own (even if it’s a simple tire change or battery issue). Always call us first—we’ll send help immediately.

6. In Case of a Minor Breakdown

Sometimes, it’s just a small issue: flat tire, battery problem, or low oil. Still, notify us:

• We’ll send a technician or replacement car quickly
• We cover most mechanical issues—your trip won’t be delayed for long

🛡️ You’re Covered

At EKSCARS, our vehicles are insured and regularly maintained. But your cooperation in the event of an issue helps us take care of everything faster and better.

🧭 Final Tips Before Hitting the Road:

• Save our contact number before your trip
• Check the car’s emergency kit in the trunk
• Make sure you understand the insurance terms before driving off

EKSCARS is here to help—wherever you go, we’ve got your back.
Drive with peace of mind. If anything happens, just call us. We’re not just about renting cars—we’re about taking care of our customers.