Damage Management Policy

Introduction:

The Damage Management Policy outlines the procedures and responsibilities regarding the handling of damages incurred during the rental period of vehicles. It establishes clear guidelines for both the lessor (rental agency) and the hirer (customer) to ensure efficient management of damages and fair distribution of responsibilities.

Key Points:

1. Responsibility for Damage:

• Clarifies that normal mechanical wear and tear are the lessor’s responsibility.
• States that repairs due to wear and tear, negligence, or accidents are the responsibility of the hirer.
• Specifies that all repairs must be conducted by the lessor or their authorized agents.

1. Repair Procedure:

• Outlines the process for obtaining approval for repairs required outside the rental region.
• Emphasizes the need for detailed and paid invoices for all repairs, accompanied by replaced parts for verification.

1. Limitations of Liability:

• States that the hirer cannot claim damages or interests for delays or cancellations of the rental agreement.
• Ensures that the lessor’s liability cannot be claimed, even in cases of accidents resulting from vehicle defects.

1. Claims Process:

• Highlights the importance of promptly reporting damages to the lessor.
• Requires documentation, such as photographs and written descriptions, to accompany damage claims.

1. Insurance Coverage:

• Reminds the hirer of their responsibility to understand the insurance coverage and any applicable deductibles.
• Indicates that insurance coverage may have specific terms and conditions outlined in the policy.

1. Dispute Resolution:

• Encourages both parties to engage in good-faith negotiations to resolve disputes regarding damage responsibility or repair costs.
• Acknowledges the option for legal recourse if a resolution cannot be reached.

1. Compliance with Terms:

• Emphasizes the hirer’s obligation to comply with all terms and conditions outlined in the rental agreement, including those related to damage management.
• Warns of potential penalties or legal actions for failure to comply.

Conclusion:

The Damage Management Policy serves to foster transparency, clarity, and fair practices in handling damages incurred during the rental period. By clearly defining responsibilities and procedures, it aims to minimize disputes and ensure a smooth rental experience for both parties involved.